PAYMENT AND TERMS

We will fix bugs if:

• The original requirements of the specification are not fulfilled.
• There is an error on our part.

We will fix your tool within 4-7 additional business days after receiving your request.

We WILL NOT fix bugs if:

• You do not check/read the specification and approve it without even familiarizing or verifying.
• The trading platform (for which the tool was originally designed) has been updated. So, there is a new build and your tool conflicts with it. We cannot foresee how the terminal will change.
• The product was developed more than 6 months ago.
• You want to modify your tool with features that were not stipulated during SRS approval.

We fix for free only bugs in our part of the code.

Do you fall under one of these conditions but want to fix or improve your tool? You can form a new request and pay extra for tool modification.

Refund Cases

If we cannot meet all the requirements from the both-party-approved specification, we will issue a partial or full refund. Note: You cannot just say "It doesn't work"; you should provide clear evidence that the tool doesn't work (logs and the tool settings used, plus screenshots or a screen recording with issue descriptions).

Non-Refund Cases

There shall be no refund given under any of the following conditions:

• You have already received the source code or full version of the product (TradingView tools contain sources by default).
• The tool works according to the specification that we have previously discussed and approved with you.
• The developed product conflicts with add-ons, connectors, or other non-standard tools that are not available by default in the platform (for which the tool was created). Or if you did not mention them when placing an order.
• You have paid for further modifications of the ready-made software.
• The particular tool/software was delivered more than 6 months ago.
• The post-coding strategy turned out to be unprofitable.
• You are simply dissatisfied with the ready-made product without describing a technical reason.
• The project debugging/fixing time is unlimited since it depends on the client's feedback. Thus, we do not refund if you think that fixes take too long. The demo/trial/test version is not the final product and typically requires fine-tuning or bug fixes. Therefore, the debugging period is unlimited and can range from 2 weeks to several months, depending on the tool's complexity. This is not grounds for a refund.
• Independent tool fixes are not the reason for the refund. If you intruded into the code, did something, and the tool began to work worse, we will not refund you.

You should thoroughly test your tool/software before using it in live trading.

We DO NOT sell your information

We stand for the privacy of our clients' information and intellectual property. We protect any data you have shared with us and hold it in strict confidence.

No information about the your tool/software:

will be disclosed or distributed in any way.

The 4xDev company agrees that the created tool/software shall be the sole and exclusive property of the client. All the Intellectual Property Rights shall belong exclusively to the customer.

So, the indicators, Expert Advisors, or other tools/software we develop for you will not:

• Appear in the public domain.
• Be transmitted or resold to third parties.

We DO NOT perform decompilation

Hacking third-party tools, cloning them, or removing their demo protection are outside our rules. Moreover, we can safeguard your tools from any type of intrusion applying our Licensing, Obfuscation, or DLL services.

We protect your information

The 4xDev company maintains practices to ensure the security and confidentiality of your intellectual property and information:

• We have solid passwords to secure our databases.
• We obtain world-class virus and intrusion detection software on our PCs. They provide strong security protections.
• We agree to work under NDA (Non-Disclosure Agreement). So, everyone can be legally protected.